{{ $ticket->subject }} @if(! $ticket->completed_at && $close_perm == 'yes') {!! link_to_route($setting->grab('main_route').'.complete', trans('ticketit::lang.btn-mark-complete'), $ticket->id, ['class' => 'btn btn-success']) !!} @elseif($ticket->completed_at && $reopen_perm == 'yes') {!! link_to_route($setting->grab('main_route').'.reopen', trans('ticketit::lang.reopen-ticket'), $ticket->id, ['class' => 'btn btn-success']) !!} @endif @if($u->isAgent() || $u->isAdmin()) @endif @if($u->isAdmin()) @if($setting->grab('delete_modal_type') == 'builtin') {!! link_to_route( $setting->grab('main_route').'.destroy', trans('ticketit::lang.btn-delete'), $ticket->id, [ 'class' => 'btn btn-danger deleteit', 'form' => "delete-ticket-$ticket->id", "node" => $ticket->subject ]) !!} @elseif($setting->grab('delete_modal_type') == 'modal') {{-- // OR; Modal Window: 1/2 --}} {!! CollectiveForm::open(array( 'route' => array($setting->grab('main_route').'.destroy', $ticket->id), 'method' => 'delete', 'style' => 'display:inline' )) !!} @endif {!! CollectiveForm::close() !!} {{-- // END Modal Window: 1/2 --}} @endif

{{ trans('ticketit::lang.owner') }}{{ trans('ticketit::lang.colon') }}{{ $ticket->user_id == $u->id ? $u->name : $ticket->user->name }}

{{ trans('ticketit::lang.status') }}{{ trans('ticketit::lang.colon') }} @if( $ticket->isComplete() && ! $setting->grab('default_close_status_id') ) Complete @else {{ $ticket->status->name }} @endif

{{ trans('ticketit::lang.priority') }}{{ trans('ticketit::lang.colon') }} {{ $ticket->priority->name }}

{{ trans('ticketit::lang.responsible') }}{{ trans('ticketit::lang.colon') }}{{ $ticket->agent_id == $u->id ? $u->name : $ticket->agent->name }}

{{ trans('ticketit::lang.category') }}{{ trans('ticketit::lang.colon') }} {{ $ticket->category->name }}

{{ trans('ticketit::lang.created') }}{{ trans('ticketit::lang.colon') }}{{ $ticket->created_at->diffForHumans() }}

{{ trans('ticketit::lang.last-update') }}{{ trans('ticketit::lang.colon') }}{{ $ticket->updated_at->diffForHumans() }}

{!! $ticket->html !!}